Delivery and Pickup Policy

This Policy is divided into two parts, each self-contained:

• Part A — Delivery of Parts and Accessories: applies to trailer and RV parts and accessories sold online and delivered across Quebec or picked up in Laval.
• Part B — Delivery and Transport of Rented Equipment: applies to the optional, paid service by which the Company delivers or transports equipment you rent from us.

In this Policy: "Order" means a confirmed online purchase of parts; "Delivery" means the physical handover or drop-off of goods or equipment; "Pickup" means collection by the customer at our Laval premises; and "Business Day" means any day other than a Saturday, Sunday or statutory holiday in Quebec. The estimated timelines and fees stated in this Policy are indicative and may be updated from time to time; the amounts and terms in effect at the time of your Order or request apply.

We deliver trailer and RV parts and accessories throughout the province of Quebec. Delivery outside Quebec is not offered under this Policy unless we agree to it in writing in advance.

• Free delivery on Orders over $300: Orders with a value exceeding $300 (before applicable taxes, unless stated otherwise at checkout) qualify for free delivery within Quebec.
• Orders of $300 or less: a delivery fee applies. The fee is calculated by destination and by weight (and, where relevant, by dimensions or volume of the shipment) and is shown to you at checkout before you confirm and pay for your Order.

Certain heavy, oversized or bulky items may carry additional handling or freight charges, which will be disclosed before you confirm your Order. You will always see the applicable delivery fee, if any, before payment. No delivery charge beyond what is disclosed at checkout will be applied without your agreement.

We aim to prepare and dispatch Orders promptly. Any delivery timeline we provide — whether at checkout, by email or elsewhere — is an estimate only and is not guaranteed. Actual delivery times depend on factors including product availability, order preparation, the destination, the carrier used and its own service levels, and conditions beyond our control.

To the extent permitted by law, we are not liable for any loss, inconvenience or damage arising solely from a delivery taking longer than an estimated timeline, provided we have acted with reasonable diligence. This limitation does not apply to bodily or moral injury, to gross or intentional fault, or to any right you hold under the Consumer Protection Act that cannot be waived. If a delivery is significantly delayed, contact us and we will make reasonable efforts to locate your shipment or offer an appropriate solution.

As an alternative to delivery, you may choose free pickup of your Order at our premises at 1870 rue Cunard, Laval, Quebec H7S 2B2, during our regular business hours. If you select pickup at checkout, we will notify you when your Order is ready.

• Please bring your order confirmation and a piece of identification.
• Orders not collected within a reasonable period after we notify you they are ready may be returned to stock; in that case we will contact you to arrange a new pickup or a refund in accordance with our terms.
• We may ask the person collecting the Order to sign a receipt confirming pickup.

You are responsible for providing a complete and accurate delivery address and correct contact details when you place your Order. We rely on the information you supply.

To the extent permitted by law, we are not responsible for delays, failed deliveries, misdelivery, or additional fees (including re-shipping or address-correction charges) caused by an incomplete, inaccurate or outdated address or contact information provided by you, or by the absence of anyone to receive the shipment where receipt is required. Where a shipment is returned to us because of such an error, any re-delivery may be subject to additional shipping fees. This clause does not limit any mandatory consumer right.

Subject to any mandatory rule of law that provides otherwise, the risk of loss or damage to the goods passes to you upon receipt — that is, when the goods are handed over or delivered to you, to the address you provided, or to any person at that address who appears authorized to receive them, or when you (or your representative) collect the Order at our Laval premises. Nothing in this Section shifts to you any risk arising from our own fault.

Please inspect your Order upon receipt. If the packaging is visibly damaged, or if items are missing, damaged or do not correspond to your Order, we ask that you:

• where possible, note the damage on the carrier's delivery slip at the time of receipt;
• report the problem to us promptly — ideally within a short delay after delivery — by email at info@locationremorquelaval.ca or by phone at 450-232-7828; and
• keep the item and its packaging and, where possible, send us photographs so we can assess the situation and, where applicable, file a claim with the carrier.

Prompt reporting helps us resolve transport-related damage quickly. However, reporting after this delay does not deprive you of your rights under the legal warranty or of any other mandatory right; those rights remain fully available regardless of when you report a defect that is not related to visible transport damage.

All parts and accessories we sell are covered by the legal warranty of quality and durability provided by the Consumer Protection Act and the Civil Code of Québec. This warranty exists by operation of law, is free of charge, and applies in addition to any manufacturer or contractual warranty. It cannot be excluded, reduced or waived by this Policy or by any term of sale.

Where a good you purchase is defective, non-conforming, or does not last a reasonable length of time given its price, the terms of sale and the conditions of use, you may exercise the remedies available to you under the law. Nothing in this Policy — including the risk-transfer and reporting provisions above — limits these rights.

Delivery or transport of equipment you rent from us (trailers, machinery, excavators, lifts and vehicles) is an optional service offered for an additional fee. It is not included in the rental price unless expressly stated in your rental agreement. The fee depends on factors such as distance, the type and weight of the equipment, access conditions and crew requirements, and is quoted to you before the service is confirmed.

Where the Company delivers or transports rented equipment, it does so as a service; the rental agreement and its conditions of use, deposit, insurance and liability continue to govern your use of the equipment once it is in your possession.

To allow us to plan crew, vehicles and routing, requests for equipment delivery or transport must be made at least forty-eight (48) hours in advance of the desired date. Requests made with less notice may still be accommodated where possible, but cannot be relied upon and may be subject to availability and to additional charges.

Confirming a delivery request does not create a guaranteed delivery; it is subject to Section 10 below.

Even where a request is made in advance and acknowledged, delivery or transport of rented equipment is not guaranteed. Our ability to deliver on a given date and to a given location depends on several factors, including:

• availability of crew and transport vehicles;
• distance and travel time to the destination;
• weather and road conditions;
• site access, ground and clearance conditions at the delivery or pickup location; and
• the type and characteristics of the equipment to be moved.

To the extent permitted by law, the Company is not liable for any loss, cost or damage resulting from its inability to deliver or transport equipment on a requested date where any of these factors, or any cause described in the Force Majeure section, prevents or delays the service, provided we have acted in good faith and with reasonable diligence. This limitation does not apply to bodily or moral injury, nor to gross or intentional fault, and does not affect any mandatory right you hold under the Consumer Protection Act. Where we cannot deliver, we will inform you as soon as reasonably possible and propose one of the alternatives set out in Section 11.

Where we are unable to deliver or transport rented equipment as requested, or where you prefer another arrangement, the following alternatives may be available:

• Pickup in Laval: collect the equipment yourself at our premises at 1870 rue Cunard, Laval;
• Adjusting the date or time: rescheduling the delivery to a date or window when crew and equipment are available;
• Meeting point: arranging a mutually convenient intermediate location for handover;
• Partner carrier: using a third-party carrier we may recommend or arrange, whose own terms, timelines and fees apply and who acts as an independent contractor; or
• Self-transport: towing or transporting the equipment yourself, provided you use a suitable, roadworthy and properly rated vehicle and hitch, comply with all applicable laws and load-securing requirements, and hold any licence, registration and insurance required. You are solely responsible for equipment you transport yourself once it leaves our premises.

Any fee, credit or adjustment associated with an alternative will be discussed with you before it is applied. Where a partner carrier or self-transport is used, the transfer of risk and responsibility follows the arrangement agreed and, in the case of self-transport, passes to you when you take possession of the equipment, to the extent permitted by law and without limiting liability for our own fault.

Neither Part A nor Part B delivery commitments are guaranteed against events beyond our reasonable control. To the extent permitted by law, the Company is not liable for any delay in, or failure of, delivery, transport or pickup caused by a superior force (force majeure) or by any event beyond its reasonable control, including but not limited to: severe weather, storms, snow, ice or flooding; road closures, accidents or traffic disruptions; strikes, labour disputes or shortages; fuel or vehicle shortages or breakdowns; carrier failures or delays; power, network or system outages; fire; acts of a public authority, embargoes or changes in law; epidemics or pandemics; and acts of God.

Where such an event occurs, we will make reasonable efforts to notify you, to limit the impact, and to reschedule the delivery, transport or pickup as soon as reasonably possible, or to offer an appropriate alternative or refund of any fee paid for a service we could not provide. This section does not exclude liability for bodily or moral injury, for gross or intentional fault, or for any obligation that may not be excluded under the Consumer Protection Act or the Civil Code of Québec; your mandatory rights remain intact.

The delivery and transport of rented equipment is also subject to our dedicated transport and delivery terms. For further details on the transport of equipment, please see our transport and delivery page at /en/transport-livraison/, which forms part of and is to be read together with this Policy. In the event of any inconsistency between this Policy and that page regarding equipment transport, the more specific provision applicable to the situation prevails, without ever reducing your mandatory legal rights.

This Policy is governed by and interpreted in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein. Subject to any mandatory rule granting a consumer the right to bring an action elsewhere, any dispute relating to this Policy shall be submitted to the exclusive jurisdiction of the competent courts of the judicial district of Laval, Quebec. If any provision of this Policy is found to be invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

For any question about delivery, transport or pickup, or to report a problem with an Order or an equipment delivery, please contact us:

• Location Remorque Laval
• 1870 rue Cunard, Laval, Quebec H7S 2B2
• Phone: 450-232-7828
• Email: info@locationremorquelaval.ca
• Website: www.locationremorquelaval.ca